tqmnw_copy(1).png - TripleMExpo

Method: Productivity improvement methods

  TQM (Total Quality Management)

Total Quality Management (TQM) is a comprehensive and structured approach to organizational management that seeks to improve the quality of products and services through incremental refinements in response to continuous feedback. TQM requirements may be defined separately for a particular organization or may be in adherence to established standards, such as the International Organization for Standardization's ISO 9000 series. TQM is based on quality management from the customer's point of view. Since the food industry involves dealing with fresh products the importance of logistics, packaging, storing are more important in this industry than in many others. In this industry quality is one of the big success factors. It is also the industry with most regulations on how to treat quality. The quality standards are continuously changing, not only from the legal aspects in the regulations, but also from the customers’ point of view because their perceptions and demands concerning quality are shifting along with trends and developments in the area.

 Implementation of Quality:-

 The implementation of total quality is similar to that of other decentralized control methods. In developing TQM, companies need to understand how consumers define quality in both goods and services offered. If a company pays more attention to quality in its production processes, fewer problems are bound to occur when the product is in the customers’ hands. Management should make a commitment to measure the performance of a product relative to its quality through customer surveys, which can help managers to identify design, manufacturing or any other process that has a bearing on the quality of a product or service, and therefore provide an opportunity for continuous improvement. An obstacle is an object, a thing, an action or a situation that causes an obstruction. Obstacles can be physical, social, economic, technological or political. There are a number of barriers that face the process of TQM implementation.

Competitive markets

Lack of ownership

Lack of leadership for quality and myopic overview

Deficiency of cultural integrity

Resource constrain for total quality management

Lack of customer focus

Inadequate metrics, Communication gaps

Customer focus

Quality Control and Assurance

 TQM calls for a commitment to quality and excellence from the top of the hierarchy in the organisation. It is dedication to continuous improvement on the part of every employee in the manufacturing or related unit in a systematic way.